If you received an incorrect item, please notify us immediately with the order details and images of the delivered product. Our team will arrange the correct product or a refund as per policy.

If any item is missing from your shipment, contact customer care with your order number and missing item details. We will investigate and dispatch or credit the missing item where applicable.

No, you can complete your purchase as a guest on the website, an account is not strictly required.

Please inspect your delivery immediately. If you find damage or faults, email hello@aisharao.com within 48 hours with photos of the damage and the order number. Our team will review and advise next steps.

If a refund is applicable, it will be processed to your original payment method. The time frame depends on your bank/payment provider (typically 7-14 business days).

By registering, you make your shopping experience smoother! You can easily track your orders, save your details for faster checkout, manage returns or exchanges, and get early updates about new drops and exclusive previews.

You may contact the Aisha Rao customer care team via the “Contact Us” page on the website, on WhatsApp chat, or by writing to the email listed (e.g., hello@aisharao.com) for support.

The team aims to reply as promptly as possible. For urgent assistance, you may call or use the phone number listed on the “Flagship Store” page.

For domestic (India) deliveries shipping is free. For international orders a fixed fee applies (for example: ₹8,900) as stated on the Shipping & Delivery page.
Note: Import duties/customs are payable by the customer.

Please check with customer care for the specific flagship store availability if you’d like to collect in person.

The website currently supports single-shipping-address per order. For deliveries to multiple addresses you may need to place separate orders or contact customer support.

Once an order is placed, changes to the shipping address are not guaranteed. Please contact customer care immediately with your order number and new address; whether the change is possible depends on the dispatch status.

Domestic orders: Typically 5–7 days for ready-to-ship items. Made-to-order/custom items: 5–6 weeks domestic, International/order: 6 weeks or more (according to location)

Shipments are available in India and worldwide. There is no cash-on-delivery (COD) option currently.

All garments are made-to-order and non-returnable. Returns and exchanges are not offered under normal policy. For items that do not conform to specification you may contact support within the specified time frame (typically within 3 months).

If no one is present at delivery, the carrier will typically attempt redelivery or leave a notice with instructions. You may contact customer care if an attempt fails.

For changes or cancellations, you must contact customer care immediately with your order number.

Refunds (where applicable) will be credited back to the original payment method (card, bank transfer, wallet). The specific mode will depend on the payment provider and processing time.

Returns are generally not accepted under normal policy, so pickup service is not provided unless specifically arranged with customer care for non-conforming items.

The website states that garments are made according to a US size chart. Please refer to the size guide provided on the product page to select the correct fit. 

Yes. Many pieces are made-to-order and tailored for you. Customization is possible for selective designs.

For minor alterations within policy (non-conforming items), contact hello@aisharao.com within 3 months of delivery. Alterations are provided in those cases. policy

Alteration support is limited to items purchased through the official site and conforming items. Please contact the store where you purchased the item or customer care at Aisha Rao for guidance.

We offer virtual consultations and in-store appointments on request to help you select designs, colours, and fit. Use the “Book an Appointment” or “Contact Us” link on the website.

The website supports standard online payments (credit/debit cards, net-banking, UPI). Please verify during checkout for current options.

Yes. The website uses secure payment gateways and encryption technology to protect your billing information. If you encounter any issue, please contact customer care immediately.

No, COD is not offered.

We strive for high-quality imagery; however, slight colour variations may occur due to screen settings, lighting or fabric embossing. Please refer to product descriptions for details.

If multiple items are available and ready to ship, they may be dispatched together. If items have different production timelines, separate shipments may occur. For exact details, check your order confirmation or shipping email.

No. Once an order is placed, additional items cannot be added to the same order. You will need to place a new order for the extra item.

Please contact customer care with your order number as soon as possible for the cancellation policy.

Your order may be cancelled by us if payment authorization fails, stock becomes unavailable, or we are unable to fulfil customization. We will notify you if this happens and issue a full refund.

If you wish to create an account, click “Sign In” on the site, fill in your details (email, password), and submit. Once registered, you can log in to view your order history, manage details, and faster checkout.

To sign in, click “Sign In”, enter your email and password. After logging in, go to “My Account” to update your personal details, address, password or view past orders.